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Delivery & returns

Hunstanton Models is a proper hobby and model shop specialising in model railway, diecast and radio controlled planes, helicopters, cars, boats, dolls houses, arts and crafts and more. 

DELIVERY

We aim to despatch orders received before 12 noon the same day. However, delivery times can vary depending on stock availability and during busy periods such holiday periods. All parcels we despatch require a signature as proof of delivery. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible. Failure to do this will result in the parcel being returned to Hunstanton Models and may result in additional charges.

 

If you are a new customer to Hunstanton Models, and have not previously ordered from us, goods will only be sent to the address payment card is registered to.  This is to prevent card fraud and is for your protection as well as ours.  If, however, you are a repeat customer we can ship to an alternative address.

POSTAGE, PACKAGING AND HANDLING CHARGES

FREE delivery is applied to orders of £150 or more.  Aside from this, there is a scale of postage charges applied.  Some items incur loaded postage costs due to weight and dimensions.

 

RETURN OF FAULTY OR DAMAGED GOODS

On delivery, customers must carefully check that all merchandise received is undamaged and in good working condition If a parcel is received with apparent shipping damage, please refuse the delivery.  If you have already accepted delivery and then find damage, please call us on 01485 533324 immediately within 48 hours of receipt.  Please save all packaging material and paperwork - do not throw anything away!  (On some occasions the delivery service providers will ask to see any damaged packaging.)

All claims in respect of damage, shortage or manufacturing faults must be made within seven days of receipt in writing, by email or by telephone, and agreement must be reached before return of item.  No item will be replaced or refunded without first receiving the goods back for inspection. 

Faulty goods will be returned by us to the original supplier and we will await their assessment/advice before replacing or refunding the goods.  If the supplier decides the item has been damaged by the customer, no refund or replacement will be given and the customer will be expected to pay the return postage of their original item and any additional costs incurred by Hunstanton Models.

 

CANCELLATION OF ORDERS

You have the right to cancel your order within seven working days of receiving your order.  Goods are to be returned to our contact address at your cost and risk.  We will refund you within 30 days (and a restocking charge may be applied), the price you paid for any goods returned provided that such goods are returned by you at your own cost and received in as new condition.  Please telephone us immediately to try and stop processing. 

In the unlikely event that we would send you the wrong item in error, please contact us to let us know what has happened and return the item as soon as possible.  We will not despatch replacements to you until the incorrect items have been returned to us.  This is to protect ourselves and our customers from price increases.

 

POSTAL LOSSES

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items.

 


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